Delivered by The Activity Group
This course is suitable for all General Practice staff working in a frontline, administration/patient focused working environment; it will provide staff with the skills needed to pragmatically work with workplace challenges confidently, professionally and calmly, resulting in a lasting positive impact on your team.
The activities within the course focus on developing individual, team and organisational effectiveness in dealing with difficult situations and demanding people. The course will also help to increase the delegate’s confidence to effectively handle difficult people and complaints.
Programme aims and objectives
- Why people behave the way they do
- Factors to conflict
- Key Skills, which will include
- Listening
- Empathy and Rapport
- Body Language
- Conversational positioning
- Framework Models
- Dos and Don’ts
- Personal Action Plan
The Activity Group have been providing professional, honest and ethical training to the NHS for more than 22 years. A full workbook will be provided prior to the session and a certification following the session. Strictly one person per PC, webcam and speakers required.
For more information on this course, including objective and aims -CLICK HERE
→ Cost of the webinar is £120+VAT (£144) , this is per webinar/per log on.
→ Webinars are around 3 hours long. They will be live from the time stated and will not be recorded.
→ Once we have received your booking and payment, we will send over a confirmation email.
→ Webinar resources will be sent 2 working days prior to the chosen date.