On-demand back office support

Experienced and efficient, our primary care back office team works as part of your team to deliver on-demand administrative support.

Helping you resolve document backlogs

Growing workloads, rising patient demands, and staff shortages are common challenges for many within primary care. You may already have noticed that administrative backlogs are disrupting efficiency and affecting your team’s morale.

Our primary care back office team can help. We’re here when you need us with remote administrative support and process improvement.

Our back-office service focuses on clearing document backlogs and managing day-to-day workflow remotely. This is not just an advisory service; we deliver hands-on support that lightens your load without getting in the way of your operations.

Whether you need short-term cover during staff absences or long-term assistance to fill a vacancy, our experienced team is ready to step in and address key areas of administrative pressure.

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    Insight Membership for on-demand support

    Access to our complete document library, quick response times, affordability – and unlimited IT support.

    Clearing EDT roadblocks

    Our knowledgeable, experienced admin support experts can methodically work through files stuck in EDT systems. We’ll give you peace of mind and help boost patient care by ensuring essential information such as blood pressure readings and BMI is accurately coded and appropriately filed. 

     Our highly trained specialists use secure NHS-approved remote access software to deliver these services efficiently. 

    Document Backlog Remote Assistance for GPs & PCN

    We prioritise quality over quantity, taking the time to align with your practice’s policies and preferences before accelerating our pace. While initial work may proceed more slowly, our team quickly adapts, and we aim to process 100–120 letters per day.

     Factors such as the complexity of correspondence, system speed, and connection stability may influence timelines, but our commitment to accuracy and excellence remains the same.

    Comprehensive support when you need it

    In addition to backlog clearance, we can also help you take back control with a daily document workflow management. We handle incoming correspondence according to your practice protocols, prioritising, coding, filing, or forwarding documents as necessary.

    We can also support other remote administrative functions, depending on your needs. With a fully trained team backed by our expertise in primary care IT systems, we deliver practical solutions that are fully auditable, giving you complete peace of mind.

    Our experience includes:

    • Emis Web / DOCMAN
    • Emis Web Scanning
    • SystmOne / SystmOne Scanning
    • Vision / DOCMAN

    Daily rates:

    • Full Day (7.5 hours): £240.00 + VAT
    • Half Day: £140.00 + VAT

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