Is your document workflow a burden?

An efficient document workflow process reduces the administrative burden on clinical staff, boosts efficiency and improves staff satisfaction levels for better retention.

Creating optimal processes to address your pain points and achieve your goals

Document Workflow & Coding Consultancy​ for GP's PCNA well-structured document workflow not only saves time, but also ensures accuracy, consistency, and the best possible care for your patients. Of course, it’s not always easy to set up and run – but what’s what we’re here for!

Many practices once operated with protocols that required minimal clinical intervention for over 75% of incoming correspondence. However, the challenges of high staff turnover, increased sickness rates, and growing correspondence volumes have caused some workflows to lapse. We’re here to help you get back on track with a bespoke solution built around your current needs and future growth goals.

Flexible Low Cost Solutions

Document Workflow Coding for GPs NHS PCNOur bespoke document workflow and coding consultancy is a flexible, low-cost solution developed for busy GP surgeries. Unlike generic training programmes, our approach is tailored to your practice. We provide a comprehensive review and update of your current workflow policies, refine clinical system configurations, and remove outdated information to streamline operations.

Our consultancy includes practical, hands-on training to equip your staff with the skills and confidence they need to handle key aspects of document workflow and coding.
Training topics include MCC process updates, SNOMED coding, medical terminology basics, and coding data appropriately in patient records. We also provide practical guidance and recommendations so your teams can confidently code correspondence without clinical intervention.
Whether you choose a full day or two half-days, our experts will work closely with you to ensure your workflow is optimised and your team is ready to handle the administrative and clerical demands of a busy primary care practice.

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Let Us Help with your Workflow!

Not only do we deliver bespoke training & consultancy around document workflow, our Primary Care Coding Team help reduce the admin burden by providing an extra pair of expert hands

See our Workflow Services

Using Docman stamps will be useful when sending documents to GPs as they will know what action they need to take before reading the document. Learning how to add templates to Intellisense will make filing documents a lot quicker. So useful, thank you

Sophie

Administrator

Insight Solutions bespoke package includes:

  • Either a full day or two half-days consultancy/training

  • Review and update of your practice policy
    • Clinical system configuration
    • Clearing out-dated information, templates, etc
    • Code formularies (where appropriate)
  • Staff training
    • MCC Process including changes to your protocol
    • Clinical system/scanning solutions
    • SNOMED Training
    • Basic medical terminology
    • What can staff code from patient letters?
    • Coding data appropriately in patient records

As always, this consultancy is completely flexible and fluid to meet your needs.

The training was really useful – it has empowered our admin team and the GPs are delighted that the desired reduction in workflow has made a huge difference to their workload

Mary

Shropshire

Thank you so much, we learnt so much on the day. I can’t even describe it all as so many of the changes you’ve helped us to implement are really subtle – templates for coding, Read Code understanding, highlighting text – all of which have really helped to speed up the process whilst ensuring the relevant data is coded consistently and is filed or sent to the GP’s as appropriate. We feel really confident our system from start to finish is robust and safe.

Janice

Practice Manager, North Wales

Unlimited IT Support

Plug our expertise into your practice for one affordable annual fee. Along with unlimited support, you’ll also get full access to our library of resources, including helpful templates and protocols.

See how Insight can support you

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