by Laura | Sep 3, 2026 | DOCMAN
A backlog isn’t always a capacity problem. Sometimes the practice has enough people, but poor configuration, inconsistent processes or gaps in training may be creating unnecessary work. It is surprising how quickly a backlog can build; incoming correspondence is...
by Laura | May 6, 2026 | DOCMAN
This issue does not impact all practices but if you are experiencing duplicate documents in DOCMAN, you are advised to contact them via the customer portal. Some practices are receiving multiple duplicates of the same letter, it seems to be very intermittent but takes...